Refund policy

Refund Policy

We want you to enjoy your shopping experience with us. Please read our Refund Policy carefully before placing an order.

1. Eligibility for Refunds

Refunds or replacements are only issued in cases where we are at fault, including:

  • Orders that are lost or delayed beyond the delivery timeframe.

  • Items that arrive damaged, defective, or incorrect.

  • Missing items from your order.

Please note that we do not offer refunds or returns for reasons such as change of mind, wrong size, or customer error during checkout.

2. Reporting an Issue

To qualify for a refund or replacement, customers must:

  • Report the issue within 30 days of delivery.

  • Provide photo or video evidence clearly showing the problem (damaged, wrong, or missing item).

Reports submitted after 30 days will not be eligible for a refund or replacement.

3. Delivery Timeframes

If your order has not arrived within the expected delivery window, please contact us.
We consider a delivery delayed if it exceeds:

  • 60 days for international orders

4. Returns

Due to the high cost and complexity of international return shipping, we do not recommend returns. In most cases, we will resolve eligible issues through a refund or replacement, depending on the situation.

5. How to Request a Refund

To request a refund, please contact our support team at hellopocketprinter.info@gmail.com with:

  • Your order number

  • A description of the issue

  • Photo or video evidence

Our team will review your case and respond within 3–5 business days.

6. Important Notes

  • Refunds are processed back to your original payment method once approved.

  • We are not responsible for incorrect shipping addresses or unclaimed packages.

  • Refunds or replacements will not be issued if the tracking information shows the order was successfully delivered.

By placing an order, you agree to the terms of this Refund Policy.